Dear community users:
Due to occasional index source data abnormalities of some contract trading pairs, starting from 17:10 (UTC+8) today, there appeared k-line abnormality caused liquidity to some users. The abnormally liquidated currency pairs are as follows: ETH-perpetual -USDT contract, BSV-perpetual -USDT contract, XRP-USDT perpetual contract, BCH-USDT perpetual contract.
HBTC has processed the abnormalities as soon as possible, and confirmed that the problem has been completely resolved at 19:30 (UTC+8).
For users who suffered the loss from liquidation caused by this index abnormality, the platform will make accordingly compensation after loss verification.
Please contact the platform online customer service for details (Note: The liquidation loss at the normal index condition will not be included in the scope of this compensation).
The index data abnormalities have been resolved. Please rest assured to trade. Thanks for your kind understanding and continuous support.
September 13, 2020