OTC-What if I did not receive the digital assets after successful payment?

Gentle Reminder:

1.For the safety of your assets, please ensure that the payment method of the other party is

   consistent with the real-name authentication information and beware of fraud.

2.Please try to avoid huge transaction amount and strengthen Anti-Money Laundering awareness.

3.When conducting transactions on the BHEX OTC platform, Please do not indicate sensitive

   information during the payment process, for example: BHEX, digital currency, bitcoin,

   BTC,USDT, ETH, etc.

4.If you have any questions during the transaction, please contact customer service (how to

   contact customer service here)

 

 

The BHEX legal currency transaction only provides a display of the sale and purchase information, and the actual payment process takes place outside the platform. Silver card transfer time outside the platform is not controllable.

Please avoid large transfer and non-working hour transfer. It is recommended to set instant transfer. If the transfer exceeds RMB 50,000, you can consider separate the payments. If the payment cannot be completed in time, please inform the merchant accordingly. If the other party appeals, please refer to the following solutions:

 1.Open the browser and login URL: www.bhex.com (if you don't have an account, please register first, please click here to register your account)​

2.After logging in to your BHEX account, click on “Help” button at the bottom right corner, as shown below:

3.Click “Help” - “Live Chat” to seek online customer service assistance .

4.If customer service did not reply in time, please submit a ticket to us(Click here to submit a request).