If you encounter this problem, please confirm the following information:
1.Re-confirm if the payment information is exactly the same as the order details displayed
2.If the payment method you chose was a bankcard, please confirm whether it is an instant payment;
3.Please contact your bank/payment institution whether there is system maintenance or other reasons;
4.If there is no problem with any of the above, please click “SUBMIT AN APPEAL” below, to contact the customer service.
1、Submit an appeal:
2、Submit a complain: