Freeze Account and Unlock Account

The general situation of account freezing is as follows:

• If the login password is entered incorrectly 5 times, the account will be frozen. After 24 hours, the account will be unlocked automatically and you can login again or click “Forgot Password” to reset your password.
• After appealing in OTC, the transaction amount will be frozen.

Notice: The withdrawal will be disabled for 24 hours once the password is changed.